Shipping policy

Order Changes & Cancellations — If your order has not yet shipped, you may request to cancel or modify it at any time by emailing us at noseup.ch@gmail.com. Once an order has shipped, it can no longer be cancelled.

All Sales Are Final Once Shipped — Because of the nature of our products, all sales are final once an order has left our warehouse. We do not accept returns and do not issue refunds for orders that have already been shipped, except as described below.

Reporting a Problem With Your Order — If your item arrives damaged, defective, or significantly different from what you ordered, you must notify us within 7 days of the delivery date. Claims submitted after this window cannot be honored. Email noseup.ch@gmail.com with your order number, a description of the issue, and photos. We will respond within 1–3 business days with next steps, which may include a replacement or, at our discretion, a partial or full refund.

How to Reach Us — Email: noseup.ch@gmail.com · Response time: 1–3 business days